Health : Please enquire from your general medical practitioner what vaccinations you might require for South Africa. While our tour route is generally malaria free, the Kruger National Park does from time to time release malaria alerts, so again seek the advice of your GP. Also, please inform us if you are on medication or suffer health problems. We do carry a comprehensive First Aid kit on all our tours.
Insurance: All travelers are responsible for their own insurance. This is important. It is recommended that your insurance should cover cancellations, medical costs, personal liability and personal accident cover, including repatriation by air ambulance. Please provide us with details of your insurance scheme including policy number and contact details. Please note that credit card travel insurance is inadequate.
Liability: My South Africa Tour and its employees will not be held responsible for death or injury to person or property resulting from weather conditions, natural disasters, industrial action, intervention by governments, robbery, assault, fire, drowning, the actions of wild life or the actions of agents providing goods and services for My South Africa Tour or its clients. My South Africa Tour carries the required public liability cover through a SATSA registered broker, while our SATSA registered vehicle charter company carries the required passenger liability cover.
Baggage: While the maximum airline baggage limit is usually 20-25 kg per person, we encourage our travelers to limit their baggage weight to maximum 15 kg per person. Pack light clothing for summer (Oct-Mar) tours, a rain coat, good walking shoes, sandals, a torch, binoculars, swim suit, hat and sun screen (We provide beach mats, beach towels and umbrellas). Pack a medium sweater and wind breaker for winter (Apr-Sep) tours. KwaZulu-Natal summers are hot and humid, averaging 28 deg Celsius, while winter temperatures average 23 deg Celsius. Indian Ocean temperatures average 22 deg Celsius in summer and 19 deg Celsius in winter.
Reservation Terms and Conditions
1. FULL PACKAGE TOURS (Originating in Norway)
Deposits and Full Payment: A deposit of 50% is to be received by us before tour reservations will be made. A Reservation Form will be sent to you giving our banking details and requiring certain details from you. Please confirm your tour price at the time of booking as tour prices are subject to Exchange Rate fluctuations. Full payment of the outstanding amount must be received by us 60 days before your tour departure date. Tours booked within 60 days of departure date must be paid in full within five days of making a reservation.
Cancellations: If you cancel more than 60 days before departure date you will lose your deposit. If you cancel within 60-35 days of departure you will be refunded 50% of the total tour price if you are fully paid up. If you cancel within 35 days of departure date you will be refunded 15% of the total tour price if you are fully paid up. Cancellations will only be effective from the date written notification is received by us. Also, as all travelers must have insurance (See note on Insurance), cancellation losses may be compensated for by your insurer
2. STANDARD AND ALL OTHER TOURS (Originating in South Africa)
Deposits and Full payment: A deposit of 50% is required before a reservation will be made. A Reservation Form will be sent to you giving our banking details and requiring certain details from you. Please confirm your tour price at the time of booking as tour prices are subject to Exchange Rate fluctuations. Full payment of the outstanding balance is due 35 days before tour departure date. Tours booked within 35 days of departure date must be paid in full within five days of making a reservation.
Cancellations: If you cancel more than 35 days before tour departure date you will be refunded 50% of the deposit paid. If you cancel less than 35 days of tour departure date you will be refunded 50% of the total cost of the tour if you are fully paid up.
3. CHANGES TO TOUR ITINERARY
Minor changes (affecting less than 5% of your tour itinerary): Given that our tours are planned many months before your arrival in South Africa, and given that we are reliant on suppliers of goods and services which are beyond our control, such as airlines, parks authorities, accommodation providers, and vehicle hire companies, minor changes to your itinerary may be necessary from time to time. We reserve the absolute right to make these changes.
Major changes (affecting more than 25% of your tour itinerary): Should factors beyond our control, such as adverse weather conditions, park closures, political instability etc result in major changes to your tour itinerary before your departure, you will be offered the opportunity to either a) accept these changes, b) reschedule your tour, or c) cancel your tour with costs. Should these factors occur after your departure you will be obliged to accept the changes without any claim whatsoever against My South Africa Tour or its employees.
